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Nitro Type Customer Success Specialist - Puerto Rico

Nitro Type Customer Success Specialist

Nitro Type - The Game

At, we strive to unlock children's desire to learn through play.  Our wildly popular online game Nitro Type is an exciting, real-time typing game that pits typists against each other in a high-intensity drag race. With over 2 million races a day, Nitro Type’s heart-pounding pace keeps players’ blood pumping and fingers typing at lightning speed while improving their typing speed and accuracy!

Your Responsibilities

  • Respond to player questions and issues with empathy and make player support conversations fun, engaging and effective.
  • Address, respond to and coordinate resolution of game and purchase questions and issues through incoming support tickets.
  • Succinctly, effectively communicate with the internal development to resolve technical issues.
  • Work with the community to identify, troubleshoot and resolve game issues and compile feedback for future developments.
  • Review and manage blog comments-- comments must be relevant, constructive, non-offensive, follow the Nitro Type community guidelines and comply with privacy protection laws.
  • Coordinate with internal teams to on the latest game updates and share insight gleaned from communications with players/fans to internal team members.

Your Skills and Qualifications

  • Excellent writing skills in a relatable, casual voice
  • High capacity for customer empathy
  • Able to work approximately 40 hours a week, 5 days a week in an appropriate remote work environment (reliable internet connection, noise/distraction-free workspace without interruptions from family, pets, etc)
  • 100% Fluency speaking and writing in English
  • 18 years or older
  • Must be a resident of Puerto Rico

Questions? Please contact:
Jackie Markot
Human Resources is an Equal Opportunity Employer.

We are unable to sponsor or transfer work visas.


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